Refunds and Return Policy

Lunnele Refund Policy

At Lunnele, we are committed to providing high-quality products that enhance your style and confidence. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase for any reason after this period but within our 60-day money-back guarantee, please contact us at lunnelecontact@gmail.com

Order Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing it. After this timeframe, we may not be able to process your request as the order will already be in the processing stage. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that you will love Lunnele products, which is why we offer a 60-day money-back guarantee. We encourage you to use them for at least 14 days to fully experience their benefits. If you are still not satisfied and wish to return an item, you may do so within 60 days of purchase.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or email us directly at lunnelecontact@gmail.com. To expedite your return, provide your Order Number or the Name and Email Address used for the purchase.

Damaged Items

We take great care in packaging our products to ensure they arrive in perfect condition. An item is considered damaged if it has a visible defect or is physically broken. Packaging damage (such as dented boxes) that does not affect the product itself is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. Email us at lunneleconact@gmail.com with a clear photo of the damage. We will review your request, and if approved, we will send a replacement at no extra cost.

We do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order as quickly as possible, we are not responsible for shipping delays caused by external factors, such as courier issues, customs clearance, or other logistical problems.

If you experience delivery issues, we recommend contacting the courier directly for assistance. Lunnele is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours, you will not be eligible for a refund or a reshipment.

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before making a purchase.

By placing an order and using Lunnele products, you acknowledge and agree to this Refund & Return Policy.

For any questions or support, contact us at lunnelecontact@gmail.com