Shipping Information
Lunnele Shipping Information
At Lunnele, we are proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed over to the shipping carrier and is in transit to your chosen address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on several factors, including your location. Once your order has been shipped, it will be delivered within the estimated timeframe below:
🇺🇸 United States: 5-10 business days
🇨🇦 Canada: 7-14 business days
🇬🇧 United Kingdom: 7-14 business days
🇦🇺 Australia: 10-20 business days
🌍 Rest of the World: 15-30 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays beyond our control. Additionally, if a product is shipped internationally, unexpected customs delays may extend the delivery time beyond the estimate provided.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that the shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in delayed processing or order cancellation. If our system detects an address issue, our customer support team will contact you via email within 3 business days to verify your details. If we do not receive a response within this period, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us at lunnelecontact@gmail.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.
Delayed Delivery
We understand the importance of timely deliveries and strive to ship all orders as quickly as possible. However, delays may sometimes occur due to external factors beyond our control, including:
- Shipping carrier delays
- Severe weather conditions
- Customs clearance issues
- Transportation disruptions
Additionally, certain order-related issues, such as product availability, address verification problems, or payment processing delays, may impact shipment times. If we encounter any issues with your order, we will notify you as soon as possible.
While we will do everything we can to assist you, Lunnele is not liable for delays caused by external factors, and we cannot guarantee an exact delivery date. However, we will keep you updated on the status of your order and assist where possible.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. However, once an order has been handed over to our courier partners, it is out of our control.
If your package is lost or stolen, please contact us at lunnelecontact@gmail.com, and we will assist you in resolving the issue. We also recommend reaching out directly to the shipping carrier to file a claim, as they may require additional details to process the request.
Lunnele is not responsible for lost or stolen packages, as this falls outside our refund policy. However, depending on the circumstances, we may offer a replacement. If the package is confirmed as lost, we may also suggest filing a police report for further action.
Shipping Policy Updates
Lunnele reserves the right to update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the latest version before making a purchase.
By placing an order and continuing to use Lunnele products, you agree to the terms outlined in this Shipping Policy, including any modifications.
For any questions or concerns, please contact us at lunnelecontact@gmail.com